Behaviour Management Plan

Hollier Sports
Last updated: 23 November 2026. Reviewed annually.

Purpose

This plan explains how Hollier Sports manages behaviour during our sessions. It applies to every player in every program across our 5 to 15 age range, whatever their ability or background. It forms part of your terms of enrolment and sits alongside our Standard Program Expectations, our Returns, Refunds and Cancellations Policy, and our Terms of Service.

Most behaviour looks after itself, because kids who are enjoying themselves and know what's expected tend to rise to it. When it doesn't, we have a clear and consistent way of handling things that keeps everyone safe while still treating your child as someone who's learning. Our job is to guide, not to punish.

Where a player has an Individualised Soccer Support Plan agreed with us, that plan changes how we apply this one. It does not change where the safety line sits. The plan is built with the family and shared with every coach who works with the child.

What We Tolerate, and What We Don't

This is a guide to how we think about behaviour, not a fixed rule book. Context matters in every situation, and our coaches use their judgement in the moment.

Tolerated as part of being a kid

  • Normal energy, excitement and enthusiasm

  • One-off frustration with a drill, a teammate, or a coach instruction

  • Occasional silliness or off-task moments

  • Asking for a break or water

  • A bad day or a bad mood that doesn't affect others

Managed in the moment by coaches

  • Repeated disengagement through a session

  • Several instances of frustration that need addressing

  • Brief unkindness toward a teammate that's resolved when addressed

  • Behaviour that pulls a coach's attention from the group for a short time

  • Not following a specific instruction when redirected

Triggers a conversation with the family

  • Significant verbal unkindness or name-calling toward another player

  • Refusal to take part lasting most of a session

  • Behaviour that meaningfully affects other players' experience

  • Repeated behaviour over several sessions that hasn't improved

  • A coach having to spend significantly more time managing one player than the rest of the group

Not tolerated

  • Behaviour covered by our zero-tolerance line below, which triggers an early pickup or removal

In every tier, what counts and what doesn't sits with the coaching team and Hollier Sports management. A behaviour that's fine for one player on one day might need a response for another player or in another moment. We make that call.

Our zero-tolerance line

Some behaviour we won't accept in any program, under any circumstances, because it puts other people's safety at risk:

  • Intentional physical violence toward another player or coach

  • Verbal threats, or sustained verbal aggression toward another player or coach

  • Behaviour that creates a direct safety risk for anyone in the session

If any of this happens, we step in straight away, move the player to a safe and supervised spot away from the group, and call the family to collect their child. The session keeps running for everyone else. We then have a follow-up conversation with the family about what happened and what comes next, and any decision about continued participation rests with Hollier Sports.

Stepping a player away from a program is always our last resort, and it's never permanent. If it does come to a player not continuing for the rest of a term, that's about giving everyone a reset rather than closing the door. Families are welcome back the following term, and where an Individualised Soccer Support Plan would help, that's where we start. Where fees have already been paid, how that's handled is set out in our Returns, Refunds and Cancellations Policy.

This line applies to every player, on every plan, in every program. An Individualised Soccer Support Plan changes how we approach behaviour, including the patience and adjustments we bring to it. It doesn't move this line, because every child and every coach has the right to be safe with us.

How Our Coaches Handle Things in the Moment

When something needs addressing during a session, our coaches work through a graduated process. They start with the lowest-level response likely to help and only move up if they need to. Most behaviour is sorted without ever leaving the first step.

Small things, part of being a kid (silliness, one-off frustration, a mood that isn't affecting others): the coach moves closer, notices and names what other players are doing well, or gives the player something specific to do to channel their energy back into the session.

Things that need a quick adjustment (repeated disengagement, brief unkindness, not following an instruction): a quiet word away from the group. The coach names what they've seen, acknowledges how the player is feeling, holds the expectation, and often offers a small choice so the player has some control over what happens next. A brief sit-out to reset if it's needed.

Bigger or repeating things (significant unkindness, refusal lasting most of a session, behaviour affecting others): a brief reset out of the activity to give the player space to settle, with a second coach stepping in if needed. Once the player is calm, a short restorative chat covers what happened, who was affected, and what comes next.

Safety and zero-tolerance things (violence, threats, sustained aggression, or anything creating a direct safety risk): the player is moved away from the group with a second coach, and the family is called for an early pickup. The session continues for everyone else, and the incident is documented and followed up immediately.

The same process runs across our whole age range, but how our coaches use it shifts with the age of the player. For our youngest, responses are shorter, more immediate and more concrete. For older players, conversations are more private and more collaborative. At every age, our coaches are trained to handle these moments in a way that keeps a player's dignity intact and keeps them connected to the group.

How We Record Sessions

After every Hollier Sports session, our coaches debrief together about how it went. The lead coach then submits an official session recap through our internal system. Recaps capture what happened, anything worth noting about specific players (the good moments as much as the concerns), and any follow-up the coach thinks is needed. Recaps are reviewed by Hollier Sports management within 24 hours.

That means anything behaviour-related is captured in context. The recap shows what was going on in the session, what the coach did, how the player responded, and what's recommended next. Records are stored securely and treated as confidential. We don't share them between families or with anyone outside Hollier Sports, except where the law requires it or where it's clearly in the child's interest.

What You'll Hear from Us

If something about your child's behaviour needs raising, it comes from a member of our management team rather than the coach who handled it. That keeps the coach and player relationship clear and keeps the message to you consistent. The level of contact reflects the situation.

First time, low level, resolved in the session: a brief, friendly mention at pickup if it's worth it. Noted in the session recap. No formal contact.

A pattern emerging across sessions, or a single moment worth discussing: a member of our management team contacts you within a week to share what we're seeing and work through it with you.

A significant incident that affected the session, other players, or needed a structured response: a phone call the same day from a member of our management team, followed up in writing. We'll usually set up a conversation to talk through next steps.

A pickup-trigger event, where behaviour crossed our zero-tolerance line: a call to you during the session to come and collect your child, with written follow-up within 24 hours setting out next steps.

Open, early, honest contact is what makes this work, and the families who tell us early when something's going on are the ones we can help the most.

How This Fits with Our Other Policies

This plan works alongside our Standard Program Expectations, which set out what's expected of players and families; our Individualised Soccer Support Plan, for players who need a more tailored approach; and our Child Safety Policy, which covers how we keep every child safe in our care. If you've got a concern or an idea that might help your child, talk to your coach or the head coach, or reach us through our feedback and complaints process.

Contact

For questions, feedback, or to talk through this plan, contact hello@holliersports.com.