Standard Program Expectations

Purpose

These are the expectations we hold for players and families across every Hollier Sports program. They're here so everyone knows what taking part involves, and so our sessions stay safe, respectful and fun for every child. This document forms part of your terms of enrolment and sits alongside our Terms of Service and our Returns, Refunds and Cancellations Policy.

Where a player doesn't meet these expectations, we follow the process set out in our Behaviour Management Plan. And where a player needs a more tailored approach, whether that's a diagnosed condition, a learning difference or another need, we work with the family on an Individualised Soccer Support Plan. The expectations stay the same for everyone; the support we wrap around them can look different.

Universal Expectations

These apply to every player and every family, in every program.

Every player is expected to:

  • Arrive on time and ready to take part

  • Bring the right gear: a drink bottle, weather-appropriate clothing, and boots and shin guards when needed

  • Listen to coaches and follow instructions

  • Treat teammates, coaches, and the playing space and equipment with respect

  • Try their best, even when it's challenging

  • Manage their emotions without physical or verbal aggression toward others

  • Stay within the session area unless a coach says otherwise

Every family is expected to:

  • Tell us anything relevant to your child's participation, including illness, injury, allergies, medications, or changes at home that might affect them

  • Let coaches know in advance when your child won't be attending, where that's possible

  • Pay applicable fees before sessions begin

  • Complete the enrolment acknowledgements, including the risk acknowledgement, before your child takes part

  • Communicate respectfully with coaches and other families

  • Support coach instructions during sessions

  • Bring any feedback or concerns directly to Hollier Sports

Development Program

Yellow, Green and Blue classes, and Academy.

Players are expected to:

  • Take part in the drills and games the coach runs

  • Stay on the field for the whole session unless a coach says they can step away

  • Participate at the level of their class

Families are expected to:

  • Drop off no more than 5 to 10 minutes before the session starts

  • Pick up promptly at the end

  • Stay off the field during sessions

  • Let us know about absences in advance where you can

Sign-in:

  • Players check in with their coach at the start of each session. There's no formal sign-out; players leave with their parent or guardian at the end.

Holiday Program

Full days of football across the school holiday breaks.

Players are expected to:

  • Stay within the program area at all times during the day

  • Get a coach's permission before leaving the area for any reason, including the bathroom or water

  • Take part in all the scheduled activities

  • Look after their belongings, including water bottle, lunch, snacks and gear

Families are expected to:

  • Sign players in at drop-off and out at pickup each day

  • Provide enough lunch, snacks and water for the full day

  • Tell coaches about any allergies, medications or relevant medical information at sign-in

  • Pick up on time at the end of each day

Sign-in:

  • Players must be signed in and signed out by a parent or authorised guardian each day. Our duty of care begins at sign-in and ends at sign-out.

After-School Soccer

Primary schools.

Players are expected to:

  • Go straight from their classroom to the Hollier Sports meeting point at the end of the school day

  • Keep their Hollier Sports bib on for the whole session

  • Follow the coach's instructions for the whole session

  • Stay within the session area on the school grounds

  • Treat the school grounds and equipment with respect

  • No bike riding during session times

Families are expected to:

  • Let your school's OSHC know whether your child will be attending Hollier Sports and signed in afterwards, where that applies

  • Tell us about any changes to your child's school schedule that affect attendance

  • Pick up on time at the designated location

  • Tell coaches about any allergies, medications or relevant medical information

  • Answer the phone if Hollier Sports calls during a session

Sign-in:

  • Children are signed in by a Hollier Sports coach at the start of each session. The exact process varies by school and is explained at enrolment. Every player signs in and puts on their bib, and parents sign children out at the end. Pick-up timing and late collection are covered in our Late Pick-Up and Collection Policy.

Community Program

One-hour sessions on community ovals.

Players are expected to:

  • Arrive with a parent for sign-in

  • Wear their Hollier Sports bib for the whole session

  • Stay within the session area unless they're leaving with their parent

Families are expected to:

  • Sign your child in with the Hollier Sports coach at the start of each session

  • Stay available during the session. We encourage parents to stay on site

  • Pick your child up at the end of each session

  • Tell coaches about any allergies, medications or relevant medical information at sign-in

Sign-in:

  • Parents sign children in and out each session. Our duty of care begins at sign-in and ends at sign-out.

When Expectations Aren't Met

Where a player doesn't meet the expectations in this document, we follow a clear and consistent process, set out in full in our Behaviour Management Plan. That plan covers:

  • What we tolerate and what we don't, across our four tiers

  • Our zero-tolerance line for behaviour that puts anyone's safety at risk

  • The step-by-step process our coaches follow in a session

  • How we record sessions and the records we keep

  • What you'll hear from us, and when

Players Who Need More Support

Some children find parts of a session harder than others, and sometimes that's connected to a diagnosed condition, a learning difference, anxiety, or another need. Where that's the case, we work with the family on an Individualised Soccer Support Plan, so the expectations above still apply while the way we support your child to meet them is built around them. You don't need a formal diagnosis to start that conversation.

Cancellations and Weather

If Hollier Sports cancels a session because of weather or anything else outside our control, we'll let you know by email and through our usual channels as early as we can. Affected sessions are offered as a make-up session or a credit. How that works in detail is set out in our Returns, Refunds and Cancellations Policy.

How This Fits With Our Other Policies

These expectations sit at the top of how we run our programs. They work alongside our Behaviour Management Plan, our Individualised Soccer Support Plan, our Medical, Allergy and Medication Policy, our Child Safety Policy, and our Terms of Service. You'll find all of them, with everything else, on our Policies and Important Information page.

Contact

For questions, feedback, or to talk through these expectations, contact hello@holliersports.com.