Policies and Important Information
Hollier Sports
Last updated: 23 November 2026.
Everything in One Place
We want our families to know exactly how we run things, so we've put all our policies and important information here in one spot. Most of it comes down to two promises: we'll develop great players and good people, and we'll keep your child safe while we do it. Have a read of whatever's relevant to you, and if anything isn't clear, just ask.
Taking Part: What to Expect
Standard Program Expectations
What we expect of players and families across every program, and what each program involves.
Behaviour Management Plan
How we guide behaviour in sessions, where our safety line sits, and what you'll hear from us if something needs raising.
Individualised Soccer Support Plan
For families whose child has additional needs, how we work with you to support them in our sessions.
Keeping Children Safe
Child Safety Policy and Code of Conduct
Our commitment to keeping every child safe, what we expect of our coaches, and how we respond to concerns.
Concussion and Head Injury Policy
How we recognise and respond to head knocks, and what has to happen before a player returns.
Medical, Allergy and Medication Policy
How we look after players with medical conditions, allergies and medication needs.
Incident Management Policy
How we respond when something goes wrong, from a missing child to a medical emergency.
Late Pick-Up and Collection
When and how children are collected from our after-school programs, and the fees that apply.
Your Information and Ours
Photo and Media Consent
How we use photos and video, and how you stay in control of it.
Privacy Policy
How we collect, use and protect your family's personal information.
Terms of Service
The terms you agree to when you enrol, which tie all of these together.
Returns, Refunds and Cancellations
How refunds, cancellations and credits work for programs and merchandise.
Shipping Policy
How merchandise is delivered, and how to pick up in person.
Send Us Your Feedback
Feedback and Complaints
How to share feedback, ask a question, or raise a concern, and what happens when you do.
Questions
If anything here needs explaining, or you'd like to talk something through, contact hello@holliersports.com.