Refund policy

HOLLIER SPORTS RETURNS, REFUNDS AND CANCELLATIONS

Hollier Sports
Last updated: 23 November 2026

About this policy

This policy explains how refunds, credits, cancellations and returns work at Hollier Sports, for both our programs and any merchandise you buy from us. It forms part of our Terms of Service.

We've written it to be fair and clear. Nothing in this policy takes away rights you have under the Australian Consumer Law, which always apply on top of what's set out here.

Your consumer rights

Under the Australian Consumer Law, our services come with guarantees that can't be excluded. Our programs must be delivered with due care and skill and be fit for their purpose. If we don't meet those guarantees, you're entitled to a remedy, which depending on the situation may be a refund, and this applies regardless of any other term in this policy. The rest of this policy covers the situations the Consumer Law leaves to us, like change of mind and our cancellation terms.

Sessions we run, and sessions we change

Our sessions are built to go ahead. After-school sessions run rain or shine, because we have wet-weather plans in place, and our holiday programs are held indoors. So in practice, our sessions happen.

Where we do need to change a session, our approach depends on the program:

• After-school programs: sessions run as planned under our bad-weather plans, so cancellations are rare. In the unlikely event we can't run one, we'll make it good.

• Holiday programs: held indoors, so weather doesn't stop them.

• Development classes: if we cancel a session, we'll either run a make-up session or give you a discount code to use toward your next enrolment.
  
  

If we ever cancel a whole program and can't offer a reasonable alternative, you can choose a credit or a refund for the sessions we haven't delivered. Your rights under the Australian Consumer Law always apply on top of this.

If your child misses a session

If a session runs and your child doesn't attend, for any personal reason, we're not able to offer a refund, credit or make-up for that session, and a one-off spot isn't transferable to another child or another day. When the session goes ahead as planned, the place has been held and staffed for your child, so a missed session sits with the family. If you know in advance your child can't make it, let us know as early as you can, and we'll always be reasonable about genuine one-off circumstances.

Withdrawing from a development class

If you decide to withdraw your child from a term-based class:

• Before the term starts: give us at least 7 days written notice and we'll give you a full refund, which gives us a chance to offer your child's place to another family.

• After the term has started: we'll refund the value of the sessions your child hasn't yet attended, less any costs already incurred. Once a session has been held, we don't refund part of that session.
  
  

If something significant has happened, like injury, illness or a family change, talk to us. We deal with these case by case and we're reasonable about it.

Holiday programs

Our holiday programs run for a set block of days with limited spots, and they cost us to run whether or not every place is filled, so the change-of-mind terms are a little tighter:

• Cancel at least 7 days before the program starts and you'll get a full refund.

• For change-of-mind cancellations made less than 7 days before the program starts, we're generally not able to refund, because at that point we've planned and staffed for your child's place.

• Places are transferable before the program starts. If your child can't make it, you can pass their spot to another child up to 24 hours before the program starts, just let us know who.
  
  

As always, if we cancel the program, or can't deliver it as described, your consumer rights apply and you can choose a credit or a refund.

One-on-one sessions

For one-on-one sessions, please give us at least 24 hours notice to cancel or reschedule. With that notice, we'll reschedule or refund. For a cancellation inside 24 hours, the payment goes toward that session, since the time has been set aside for your child.

If a child is removed from a program for behaviour

Removing a child from a program is always a last resort, and it's never the first response. How we handle behaviour, and the steps that come before any removal, are set out in our Behaviour Management Plan. If it does reach the point of a child not continuing, we'll work out any refund or credit with you fairly and case by case, based on the sessions not delivered and the circumstances. We don't apply a blanket no-refund rule.

Merchandise

For any merchandise you buy from us:

• Change of mind: if you change your mind, you can return an item within 30 days of receiving it, provided it's unworn, unwashed, in its original condition and with any tags attached. We'll refund the item price once we receive it back. Return postage for a change of mind is at your cost.

• Faulty or not as described: if an item is faulty, not as described, or doesn't do what it's meant to, you're entitled to a repair, replacement or refund under the Australian Consumer Law. Get in touch and we'll sort it out, and we'll cover return postage in that case.
  
  

To return something, contact us first at hello@holliersports.com and we'll tell you how.

How to request a refund or credit

For anything to do with a refund, credit or cancellation, contact us at hello@holliersports.com. Refunds are made to your original payment method, and we'll process them as quickly as we can once everything's confirmed. A tax invoice is available on request.

Contact

For any questions about this policy, contact hello@holliersports.com.